Support
A clear next step when you need help
Find the practical answers first, then write to us when your situation needs a human reply.
Direct support
Tell us what happened
Include the email used for your HomeKeeper account and a short description of the issue. Do not include passwords, payment-card details or private documents in your message.
gethomekeeper@outlook.comFrequently asked questions
The essentials, without the runaround
How do I start?
Create an account, add your first home, then record the devices, tasks or maintenance that matter most. The free Start plan needs no card.
Can I share my home with another person?
Sharing is available on paid plans. You can invite household members and, on the Family plan, use the additional collaboration features shown on the pricing page.
How do I cancel a subscription?
Use the billing portal available in the app. You can cancel at any time and keep paid access until the current billing period ends.
Where can I read about privacy?
Our privacy page explains the public website and authenticated app separately, including browser storage, optional analytics and how to contact us.